Cookies & Privacy Policy
Introduction
This privacy policy will inform you about how we process your personal data as a TRUSTZONE customer (or business customer representative). We encourage you to read this privacy policy carefully, and don’t hesitate to contact us in case of questions or concerns. Our contact information is found further down this page.
We value your privacy and are committed to protecting your rights and complying with relevant data protection laws such as the General Data Protection Regulation (GDPR).
TRUSTZONE A/S is the data controller generally, meaning we decide the purposes and means of how your personal data is processed. In some cases, we will share your personal data with other data controllers, depending on what products you order. You will find more details about this below.
How we process your personal data.
We collect and process your personal data as a means to provide you with the products you order, to communicate with you, to develop our business and to fulfill our legal obligations. Below is a more detailed description of how we use your personal data for different purposes, and the legal basis for the processing activities.
| Purpose of processing | Legal basis | Categories of personal data |
| Fulfill agreement, including delivering services and carrying out necessary verification in line with certification standards, for instance setup of identity profiles. | Fulfillment of agreement under article 6(1)(b) GDPR | Contact and identification data, website data, order history, communication data. |
| Business improvement. | Legitimate interest under article 6(1)(f) GDPR. | Contact and identification data, website data, order history, cookie data (e.g. browser details and usage data. Obtained if relevant cookies are accepted.) |
| Communication regarding product updates, renewal notices and commercial messages. | Legitimate interest under article 6(1)(f) GDPR. | Contact and identification data, website data, order history. |
| Fulfill legal obligations. | Legal obligations under article 6(1)(c) GDPR. | Data required under mandatory law, e.g. bookkeeping laws. |
Contact data and identification data may be data such as name, address, IP-address, unit or device ID’s, e-mail address and phone number (related to you and/or your company).
Website data refers to data related to the website that your order concerns, which may include personal data.
Order history refers to information about the products you have ordered from and through us.
Communication data refers to messages you may have sent or received as part of a support, vetting or sales conversation with us.
Where personal data is obtained from:
Contact and identification data used for verification purposes, including setup of identity profiles, may be collected from you, our managed service providers and/or from official sources, however only if you order such products that require us to carry out verification.
Additional personal data used for verification purposes may be collected from you and/or from official sources, however only if you order such products that require us to carry out verification in line with Certificate Authorities’ requirements.
The importance of you providing accurate and up to date information.
Please note that our delivery of ordered products depends on you providing accurate, complete and up to date information to us. If you do not provide such information, or update it if it changes, we may not be able to deliver ordered products.
How long we retain your personal data.
We retain your personal data for as long as necessary to deliver ordered products to you, to manage our relationship with you and to fulfill our legal obligations. The contact and identification information processed for the purposes of setting up identity profiles are stored for as long as you have an active subscription with us and will be deleted after its termination.
How we share personal data with third parties.
In some cases, we may share your personal data with third parties that deliver products and services to us, so called data processors. These parties act on our instructions and will not use your personal data for their own purposes.
In some cases, third parties that we share your personal data with may be located outside the European Union, and in such cases, we will make sure that such third country transfers are lawful and secure.
When you order certain products from us, we will share your personal data with our trusted partners that are responsible for issuing certificates, all in line with applicable certification standards. These partners will in such cases act as data controllers and are responsible for how they process your personal data. We have relevant data sharing agreements in place with these partners to ensure that transfers are lawful and that they only use your personal data in line with your expectations and rights, and we encourage you to review such partners’ data protection practices.
Please find below a list of the types of certificates in which we share your personal information with our joint data controllers.
| Product | Type | Joint Data Controller | Website data | Contact and identification data | Communication data | Additional Data |
| Basic UC SSL | SSL | Sectigo | Yes | No | No | |
| Basic SSL/Alpha SSL | SSL | GlobalSign | Yes | No | No | |
| Express SSL | SSL | GlobalSign | Yes | No | No | |
| Business SSL | SSL | GlobalSign | Yes | No | Yes | |
| EV SSL | SSL | GlobalSign | Yes | Yes | Yes | |
| Personal Sign Express | S/MIME | GlobalSign | No | No* | No | |
| Personal Sign 2 | S/MIME | GlobalSign | No | Yes | yes | Photo-ID** |
| Personal Sign 2 | S/MIME | GlobalSign | No | Yes | Yes | |
| Personal Sign 2 Department | S/MIME | GlobalSign | No | Yes | Yes | |
| Code Signing | Standard | GlobalSign | Yes | Yes | Yes | |
| Code Signing | EV | GlobalSign | Yes | Yes | Yes | |
| PSD2 | QWAC/QsealC | GlobalSign or InfoCert | Yes | Yes | Yes | |
| Qualified certificate | QWAC/QES | GlobalSign or InfoCert | Yes | Yes | Yes | Secondary documentation*** |
| AATL: Document Signing | Yes | Yes | Yes |
*With Personal Sign Express we solely share your email-address.
**A photograph of you holding a government issued photo-ID.
***For GlobalSign certificates: secondary documentation will include proof of identity through a financial institution (such as valid credit card), and proof of address (such as a utility bill).
How we protect your personal data.
We apply a variety of technical and organizational measures to protect your personal data, including to ensure that it is not lost, corrupted, or unintentionally shared with unauthorized third parties.
Your rights
You have the right to receive a copy of the personal data we hold about you; you can receive this by reaching out to us using the contact details below.
You have the right to correct inaccurate personal data that we hold about you, also this right you can exercise by reaching out to us or by making relevant changes in your TRUSTZONE account.
You have a right to withdraw your consent that allows us to use cookies and similar technologies (see more in our Cookie Policy), to opt out of receiving further marketing communication and to object to processing where we rely on legitimate interest as a legal basis. Please reach out to learn more about our legitimate interest assessment and to voice any of your concerns.
Furthermore, you have a right to request that we erase your personal data in some cases, to restrict how we use it, and to data portability. Please reach out to us for more information about this and to exercise such rights.
Finally, if you have concerns about how we process your personal data you may always lodge a complaint to the Danish Data Protection Agency, learn more at https://www.datatilsynet.dk/english.
Contact
In case of questions or concerns about this privacy policy, how we process your personal data or to exercise your rights, please reach out to us:
Email: gdpr@trustzone.com
Phone: +45 88 33 10 00
TRUSTZONE A/S
Islands Brygge 41
2300 Copenhagen S
Denmark
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Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
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Your consent applies to the following domains: trustzone.com
Cookie declaration last updated on 03.06.2023 by Cookiebot:
Necessary (27)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| #.#-#-#-#-#.ack | trustzone.com | Used to contain user’s survey and quiz answers in Local Storage. | Persistent | HTML Local Storage |
| #.#-#-#-#-#.inProgress | trustzone.com | Used to contain user’s survey and quiz answers in Local Storage. | Persistent | HTML Local Storage |
| #.#-#-#-#-#.queue | trustzone.com | Used to contain user’s survey and quiz answers in Local Storage. | Persistent | HTML Local Storage |
| #.#-#-#-#-#.reclaimEnd | trustzone.com | Used to contain user’s survey and quiz answers in Local Storage. | Persistent | HTML Local Storage |
| #.#-#-#-#-#.reclaimStart | trustzone.com | Used to contain user’s survey and quiz answers in Local Storage. | Persistent | HTML Local Storage |
| __cf_bm [x2] | Hubspot trustzone.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP Cookie |
| _wpfuuid | trustzone.com | Registers a unique ID for the visitor in order for the website to recognize the visitor upon re-entry. | 11 years | HTTP Cookie |
| AWSALBTG | trustzone.com | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 7 days | HTTP Cookie |
| AWSALBTGCORS | trustzone.com | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | 7 days | HTTP Cookie |
| bscookie | This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. | 1 year | HTTP Cookie | |
| cache-sprite-plyr | trustzone.com | This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. | Persistent | HTML Local Storage |
| centerSessionId | Leadpages | Preserves users states across page requests. | Session | HTML Local Storage |
| CONSENT | trustzone.com | Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. | 2 years | HTTP Cookie |
| CookieConsent | Cookiebot | Stores the user’s cookie consent state for the current domain | 1 year | HTTP Cookie |
| CookieConsentPolicy [x3] | Salesforce | Stores the user’s cookie consent state for the current domain | 1 year | HTTP Cookie |
| i | Ontame.io | Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing. | Session | Pixel Tracker |
| JSESSIONID | trustzone.com | Preserves users states across page requests. | Session | HTTP Cookie |
| li_gc | Stores the user’s cookie consent state for the current domain | 180 days | HTTP Cookie | |
| LSKey-c$CookieConsentPolicy [x3] | Salesforce | Determines whether the user has accepted the cookie consent box. | 1 year | HTTP Cookie |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML Local Storage | |
| rc::c | This cookie is used to distinguish between humans and bots. | Session | HTML Local Storage | |
| test_rudder_cookie | cdn.rudderlabs.com | This cookie determines whether the browser accepts cookies. | 1 year | HTTP Cookie |
Preferences (2)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| plyr | trustzone.com | Necessary for the implementation of video-content on the website. | Persistent | HTML Local Storage |
| X-Salesforce-CHAT | Salesforce | Necessary for the functionality of the website’s chat-box function. | Session | HTTP Cookie |
Statistics (49)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __hssc | Hubspot | Identifies if the cookie data needs to be updated in the visitor’s browser. | 1 day | HTTP Cookie |
| __hssrc | Hubspot | Used to recognise the visitor’s browser upon reentry on the website. | Session | HTTP Cookie |
| __hstc | Hubspot | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | 180 days | HTTP Cookie |
| _ga [x2] | ss.trustzone.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie |
| _ga_# [x2] | ss.trustzone.com | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 years | HTTP Cookie |
| _gat [x2] | ss.trustzone.com | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie |
| _gid [x2] | ss.trustzone.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie |
| _hjAbsoluteSessionInProgress | Hotjar | This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID, so the visitor does not get registered twice. | 1 day | HTTP Cookie |
| _hjFirstSeen | Hotjar | This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. | 1 day | HTTP Cookie |
| _hjIncludedInSessionSample_# | Hotjar | Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | 1 day | HTTP Cookie |
| _hjRecordingEnabled | Hotjar | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | Session | HTML Local Storage |
| _hjRecordingLastActivity | Hotjar | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | Session | HTML Local Storage |
| _hjSession_# | Hotjar | Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | 1 day | HTTP Cookie |
| _hjSessionUser_# | Hotjar | Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. | 1 year | HTTP Cookie |
| _sp_root_domain_test_# [x3] | Ontame.io | Pending | Session | HTTP Cookie |
| AnalyticsSyncHistory | Used in connection with data-synchronization with third-party analysis service. | 30 days | HTTP Cookie | |
| BrowserId [x2] | Salesforce | Registers a unique ID that identifies the user’s device for return visits. | 1 year | HTTP Cookie |
| BrowserId_sec [x2] | Salesforce | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | 1 year | HTTP Cookie |
| dd_cookie_test_# | Typeform | Registers data on visitors’ website-behaviour. This is used for internal analysis and website optimization. | 1 day | HTTP Cookie |
| FPAU [x2] | trustzone.com | Assigns a specific ID to the visitor. This allows the website to determine the number of specific user-visits for analysis and statistics. | 3 months | HTTP Cookie |
| gtmBrowserId [x2] | ss.trustzone.com trustzone.com | This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. | Persistent | HTML Local Storage |
| hjActiveViewportIds | Hotjar | This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor’s experience. | Persistent | HTML Local Storage |
| hjViewportId | Hotjar | Saves the user’s screen size in order to adjust the size of images on the website. | Session | HTML Local Storage |
| hubspotutk | Hubspot | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | 180 days | HTTP Cookie |
| ln_or [x2] | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | 1 day | HTTP Cookie | |
| rl_anonymous_id | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| rl_group_id | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| rl_group_trait | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| rl_trait | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| rl_user_id | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| snapinsPage_# | Salesforce | Pending | Persistent | HTML Local Storage |
| snapinsPageTime_# | Salesforce | Pending | Persistent | HTML Local Storage |
| snapinsPc | Salesforce | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. | Persistent | HTML Local Storage |
| snapinsStart | Salesforce | Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. | Persistent | HTML Local Storage |
| snowplowOutQueue_#_get | Ontame.io | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Persistent | HTML Local Storage |
| sp | Ontame.io | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | 1 year | HTTP Cookie |
| td | trustzone.com | Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. | Session | Pixel Tracker |
| yt-player-headers-readable | trustzone.com | Used to determine the optimal video quality based on the visitor’s device and network settings. | Persistent | HTML Local Storage |
Marketing (48)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| #-visitorId | trustzone.com | Pending | Persistent | HTML Local Storage |
| __ptq.gif | Hubspot | Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. | Session | Pixel Tracker |
| __tld__ | cdn.rudderlabs.com | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Session | HTTP Cookie |
| _fbp [x2] | Meta Platforms, Inc. | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP Cookie |
| _gcl_au [x2] | ss.trustzone.com | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP Cookie |
| _lfa | sc.lfeeder.com | Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. | Persistent | HTML Local Storage |
| _lfa | sc.lfeeder.com | Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. | 1 year | HTTP Cookie |
| _lfa_expiry | sc.lfeeder.com | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| _lfa_test_cookie_stored | sc.lfeeder.com | Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. | Session | HTTP Cookie |
| ads/ga-audiences [x2] | trustzone.com | Used to detect whether the user intends to leave the page via cursor movements. This allows the website to trigger certain pop-ups to keep the user on the website or convert them to customer. | Session | Pixel Tracker |
| attribution_user_id | Typeform | Used in context with the website’s pop-up questionnaires and messengering. The data is used for statistical or marketing purposes. | 1 year | HTTP Cookie |
| bcookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 1 year | HTTP Cookie | |
| C | Adform | Used to check if the user’s browser supports cookies. | 30 days | HTTP Cookie |
| centerVisitorId | Leadpages | Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. | Session | HTML Local Storage |
| centerVisitorId | Leadpages | Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. | 95719 months | HTTP Cookie |
| IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie | |
| lang | trustzone.com | Set by LinkedIn when a web page contains an embedded “Follow us” panel. | Session | HTTP Cookie |
| LAST_RESULT_ENTRY_KEY | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| li_sugr | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | 3 months | HTTP Cookie | |
| lidc | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | 1 day | HTTP Cookie | |
| LogsDatabaseV2:V#||LogsRequestsStore | trustzone.com | Pending | Persistent | IndexedDB |
| nextId | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| ontame_id.768c | Ontame.io | Pending | 1 year | HTTP Cookie |
| ontame_ses.768c | Ontame.io | Pending | 1 day | HTTP Cookie |
| pagead/1p-conversion/#/ | Tracks the conversion rate between the user and the advertisement banners on the website – This serves to optimise the relevance of the advertisements on the website. | Session | Pixel Tracker | |
| pagead/landing | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker | |
| prism_# [x2] | prism.app-us1.com diffuser-cdn.app-us1.com | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. | 30 days | HTTP Cookie |
| requests | YouTube | Used to track user’s interaction with embedded content. | Session | HTTP Cookie |
| rl_page_init_referrer | trustzone.com | Registers how the user has reached the website to enable pay-out of referral commission fees to partners. | Persistent | HTML Local Storage |
| rl_page_init_referring_domain | trustzone.com | Registers how the user has reached the website to enable pay-out of referral commission fees to partners. | Persistent | HTML Local Storage |
| test_cookie | Used to check if the user’s browser supports cookies. | 1 day | HTTP Cookie | |
| TESTCOOKIESENABLED | YouTube | Used to track user’s interaction with embedded content. | 1 day | HTTP Cookie |
| tf_respondent_cc | Typeform | Used to implement forms on the website. | 6 months | HTTP Cookie |
| tracking_session_id | Typeform | Pending | 1 day | HTTP Cookie |
| trustzone.comLA_VISITOR_INFO [x2] | Salesforce | Pending | Session | HTML Local Storage |
| uid | Adform | Registers a unique user ID that recognises the user’s browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user’s movements and various ad providers’ bids for displaying user ads. | 2 months | HTTP Cookie |
| UserMatchHistory | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | 30 days | HTTP Cookie | |
| view.#-default-prop.# | Leadpages | Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes. | 1 day | HTTP Cookie |
| VISITOR_INFO1_LIVE | trustzone.com | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. | 180 days | HTTP Cookie |
| YSC | trustzone.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP Cookie |
| yt.innertube::nextId | trustzone.com | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML Local Storage |
| ytidb::LAST_RESULT_ENTRY_KEY | trustzone.com | Stores the user’s video player preferences using embedded YouTube video | Persistent | HTML Local Storage |
| YtIdbMeta#databases | trustzone.com | Used to track user’s interaction with embedded content. | Persistent | IndexedDB |
Unclassified (6)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| (unnamed) | tr-rc.lfeeder.com | Pending | Session | Pixel Tracker |
| _dcid | trustzone.com | Pending | Session | HTTP Cookie |
| anonymize/j/collect | ss.trustzone.com | Pending | Session | Pixel Tracker |
| ontame_id.fd0e | Ontame.io | Pending | 1 year | HTTP Cookie |
| ontame_ses.fd0e | Ontame.io | Pending | 1 day | HTTP Cookie |
| rl_session | trustzone.com | Pending | Persistent | HTML Local Storage |
